Dr. Disha Kakar

Privacy Policy

Last updated: June 26, 2026

1. Who We Are

This privacy policy applies to drdishakakar.in— the official website of Dr. Disha Kakar, DM Haematology, practising in Gurgaon, India. The website is operated by Doctor's Team (Manzil CRM), a healthcare digital management service. Contact: help@drdishakakar.in

2. Information We Collect

  • Appointment booking: Name, mobile number, date of birth, reason for visit
  • Lead Ads (Facebook / Instagram): Name, phone number, and any optional fields you fill in on a lead form
  • Usage data: IP address, browser type, pages visited (via standard web analytics)

3. How We Use Your Information

  • To confirm and manage your clinic appointments
  • To follow up on appointment enquiries submitted via Facebook or Instagram Lead Ads
  • To send appointment reminders (WhatsApp / SMS) if you opt in
  • To improve the website experience

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Facebook / Instagram Lead Data

When you submit a Lead Ad form on Facebook or Instagram, the information you provide is received by this clinic's CRM system solely for the purpose of booking or follow-up. This data is handled in accordance with Meta's Data Policy and our own retention practices (see section 6).

5. Data Storage and Security

Your data is stored in a secure cloud database (Supabase, hosted on AWS Asia Pacific). Access is restricted to clinic staff and authorised administrators. We use HTTPS for all data transmission.

6. Data Retention

Appointment and contact records are retained for a maximum of 3 years from the last interaction, after which they are deleted unless required by applicable Indian healthcare regulations.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing help@drdishakakar.in. We will respond within 7 working days.

8. Withdraw Your Consent

You can withdraw your consent to be contacted at any time. Withdrawing stops future marketing contact from the clinic. It does not delete records the clinic must keep for care already provided, and it does not affect appointments already in progress — for anything urgent, please call the clinic directly.

To do this yourself, verify your mobile number and manage your preferences on our Manage your consent page.

9. Cookies

This site uses minimal first-party cookies for session management. No third-party advertising cookies are set. You may disable cookies in your browser settings without affecting core functionality.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related queries, contact us at help@drdishakakar.in or write to: Dr. Disha Kakar Clinic, Gurgaon, Haryana, India.

12. Grievance Officer

In accordance with applicable Indian data-protection rules, the Grievance Officer for data-protection matters is Devansh Kakar, reachable at hello@docteam.in. You may write to the Grievance Officer to raise any concern or exercise your rights over your personal data; we will respond within the timelines required under the DPDP Act.